Legal

Privacy & Refund

Recharge Wellness Club Danvers LLC · Danvers, MA

Privacy Policy

Effective August 1, 2026

At Recharge Wellness Club Danvers LLC, we deeply respect your privacy and are committed to safeguarding the information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal and health-related data.

Information We Collect

Health & Wellness Information, information you voluntarily provide about your current medications, health conditions, or relevant wellness history.

Basic Contact Information, name, email address, date of birth, and phone number (as provided in forms or waivers).

Website Usage Data, IP address, browser type, pages visited, time spent on site, and cookies/tracking data.

App & Device Data, when you use the Member App: device identifiers and push-notification tokens. If you enable biometric login (Face ID / Touch ID), it is handled entirely by your device, your biometric data never leaves your device and is never sent to us.

Wellness Activity, your appointment and visit history, Wellness Snapshot results, protocol history, in-app messages and announcements, and your interactions with AI-assisted features.

Analytics & Audit Logs, aggregate usage analytics that help us improve, and security/audit logs (including a record of your acceptance of these policies) used to keep your account and our platform safe.

How We Use Your Information

To ensure your safety and wellness during services; to identify contraindications or sensitivities to treatments; to maintain accurate client records for ongoing care and consultation; and to improve the performance and functionality of our website and digital experience.

Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors navigate the site, and improve speed, content, and experience.

Cookies do not collect or store any health-related information. You may manage or disable cookies via your browser settings; disabling them may affect certain features. We currently do not respond to “Do Not Track” signals, but you can control tracking through your browser preferences.

Sharing of Your Information

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate the club, for example, our payment processor, our scheduling and website platform, secure cloud data storage, and email delivery, and only to the extent needed to provide our services to you. These providers are contractually required to protect your information and may not use it for their own purposes.

We may also disclose information when required by law, or to protect the safety, rights, or property of our members, staff, or business. Access within Recharge is limited to authorized staff, and your data will never be used for marketing purposes without your explicit, opt-in consent.

SMS / Text Messaging

If you provide your mobile number and opt in, we may send you text (SMS) messages about your membership, such as appointment reminders and confirmations, account and billing notices, and, only where you have separately agreed to receive them, occasional promotional or informational messages. Consent to receive marketing texts is never a condition of purchasing any product or service.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for assistance, or contact us at info@rechargedanvers.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties. Aside from that, all other categories of the SMS Sharing exclusions apply, no mobile opt-in information is shared with any third parties.

Our Technology Processor

The platform that powers Recharge, the website, Member App, scheduling, API, and AI features, is provided by CommandDeck Systems on behalf of Recharge Wellness Club Danvers LLC. CommandDeck Systems acts as our technology processor: it handles your information only to operate the platform under our instructions, keeps it isolated to Recharge, and never uses it for its own purposes. See our separate Data Processing Notice for the full structure.

Data Retention

We keep your personal and wellness information for as long as you are a member and as needed to provide our services, then only for the period required by law or legitimate business need (for example, transaction, tax, and signed-agreement records) before secure deletion. You can request deletion at any time, see our Account & Data Deletion policy.

Your Rights

Request a copy of the personal and health information we have on file; correct or update your information at any time; and request that we delete your information, subject to applicable legal and safety obligations.

Data Security

Recharge Wellness Club Danvers LLC implements reasonable physical, administrative, and technical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse, including secure cloud storage, password protection, and controlled internal access.

Additional U.S. Privacy Rights

Regardless of where you live in the U.S., we extend these rights to all clients: the right to know what data we collect and why; the right to access, update, or delete your personal information; the right to opt out of certain uses of your information; and the right to be informed about policy changes.

Children’s Privacy

Our services are intended for adults (18 and older). We do not knowingly collect personal information from anyone under 18 without verified parental or legal-guardian consent.

Policy Updates

This Privacy Policy may be updated periodically. When changes are made, we will post the revised version on our website with a new Effective Date.

Recharge Wellness Club Danvers LLC · 140 Commonwealth Ave, Suite 206, Danvers, MA 01923 · info@rechargedanvers.com

Refund Policy

Effective August 1, 2026

At Recharge Wellness Club Danvers, we are committed to delivering exceptional service and a meaningful wellness experience. We understand that plans may change, and we aim to be fair and transparent in how we handle refunds and cancellations.

Where You Purchase

Memberships and services are purchased directly from Recharge Wellness Club Danvers LLC through our website, not through the Apple App Store or Google Play. Because purchases are not made through an app store, app-store purchase and refund rules do not apply, and this Refund Policy governs. If we ever offer purchases through a third-party marketplace, that marketplace’s refund rules would govern those specific purchases.

One-Time Purchases

Refunds for one-time purchases (such as single session passes or individual services) may be issued only if the purchased service has not been used, redeemed, or scheduled. Once a service has been fully or partially used, it is no longer eligible for a refund.

Recurring Memberships & Subscriptions

For recurring payments (including monthly memberships, auto-renewing subscriptions, and Pack Passes), refunds are limited to the most recent billing cycle and only if no services were used during that period.

If any studio session, consultation, or service is used within a billing period, that month is considered active and non-refundable. Memberships must be canceled prior to the next billing date to avoid future charges. No retroactive refunds will be issued for failure to cancel.

Recharge Experiences & Single Service Experience, 90-Day Focus Commitment

Billing for these plans is month-to-month, and you may cancel at any time by giving notice before your next billing date. When you choose an Experience or a Single Service, you commit to staying with that same selection for 90 days, this gives your protocol the time it needs to produce a real result and keeps each level of membership meaningful. Within the first 90 days you cannot switch to a different Experience or Single Service, or step down into one from another membership. After 90 days you are free to change your selection. As with all memberships, any studio session or service used during a billing period makes that period non-refundable.

Recharge ONE PASS

This is a 12-month membership commitment. Early cancellation for cause requires a fee equal to two months’ dues. Qualifying causes: you moved more than 15 miles from the club location, or a written physician’s note excludes you from Recharge treatments. You may freeze your membership for up to 1 month per year with 14 days’ written notice.

Non-Refundable Items

Used or partially used services; promotional or discounted passes (unless otherwise stated in writing); gift cards or pre-paid packages; and missed appointments or no-shows.

Cancellation Policy

It is the client’s responsibility to manage and cancel their membership or subscription as needed. Cancellations must be completed in accordance with the instructions provided at sign-up or through our customer service team. Cancellations submitted after a billing date take effect the following cycle.

Exceptional Circumstances

We understand that life can bring unexpected events. Refund requests outside of this policy may be reviewed on a case-by-case basis at the sole discretion of Recharge Wellness Club Danvers. Approval is not guaranteed.

Processing of Refunds

Approved refunds are issued back to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.